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Jul 26, 2010

New Office and Clarence Boutique Update

You may have noticed some changes lately (some maybe not so great) at Ferro Cosmetics, so I'd like to share our exciting news and apologize for some of our snafu's lately. First, I speak for all of us when we say we are very sorry for any inconveience you may have encountered (we have been equally as frustrated belieeeeve me!). 


So let's begin with our NEW OFFICE AND BOUTIQUE LOCATION located in Racine Wisconsin, a beautiful city on the lake.
OUR NEW ADDRESS:
304 MAIN STREET  RACINE, WI 53403  
PHONE: 262-456-6781
If You live in the Chicago/Milwauki area- I invite you to come see me inside the UPUREA BOUTIQUE. Upurea is our largest Authorized Retail Center, and we have set up our office within the Upurea store next to their offices. We have had great success with Ferro Cosmetics inside Upurea, a click-n-mortar store that sells high end quality, all natural products for everything from baby to anti-aging to mens products, as well as spa products, candles, skincare, and more, both in their boutique and their online boutique at www.upurea.com! The amazing part is with so many other brands within Upurea, Ferro Cosmetics has managed to become a top seller at Upurea! So we've decided it's now time to begin supporting our growing National exposure by being located to two fabuous city's, and working along side 2 beauty guru's, Michael and Bradley the owners of Upurea. Stop in and see us at 304 Main Street in Racine WI!

Some Snafu's along the way.....
As with most moves, not everything goes as planned, In this case, I personally moved to the areawith my 2 children, so we had a bigger load to bear (and move) in this case. Let's just say if anything could go wrong...it DID go wrong. Trailers were late, movers were late, phone transfer issues, and an entriely new system and staff had to relearn many basic day to day activities including myself. We made every attempt to have online orders move out same day, but our shipping providers changed, and doing business in now 2 states complicated things. Call it growing pains, but I was more frustrated about how nit affected our loyal customers. The good news is, we are almost 100% settled! Please be patient with us- we promise it will be worth it! 

We have so many exciting products, new colors and programs we are launching very soon, and we are eager to show you them all!
Want some secret info? Well, first off to launch are Eight brand new professional brushes we've had custom made- which will help achieve flawless looks easily and flawlessly. New fall colors for eyes, cheeks, and our most exciting launches of our 100% all natural mascara and lip colors!

We'll be a lot more active on our blog now, especially because we have a lot more to talk about! Ferro Cosmetics is Growing quickly, and we have you to thank! But we're no where near our goals, so spread the word, and keep an eye out for our customer referral programs too!

If you have experienced any issues that need our immediate attention, we are happy to help make it better! Please email us at info@ferrocosmetics.com with your queries, and a member of our customer service team will respond as quickly as possible.


Thank you for your support and buying American Made, 100% Natural Mineral Makeup from Ferro Cosmetics!
 
TO OUR BUFFALO CLIENTS:
We are proud to refer you to all our Authorized Resellers (listed on our website under "Retail Locations") now that our Clarence Center Boutique is closed for personal service. We have locations in:
Hamburg- Studio B
Lockport- Skin By Lisa Day Spa
Tonawanda (5 minutes from Williamsville) TEEZ Salon - Hair to Buffalo Jills!
Niagara Falls, NY
Niagara Falls, CA
and more soon to come
You may also shop on our website 24/7 at www.ferrocosmetics.com 
ABOUT AUTHORIZED RESELLERS: We only authorize, support and endorse those businesses listed on our website. We DO NOT endorse GREEN SPA in Williamsville NY.


You may be wondering why we closed, and although the reasons are great, we are sad to not be able to see our regular clients every week. We made our Boutique open to the public while we took the time to find the right businesses to Resell Ferro Cosmetics products. Since our brand is primarily sold in fine salons and boutique's, we knew once we had enough fabulous businesses that would provide the same excellent beauty expertise we did, that we would eventually close our doors to focus on our product development and company while our Resellers provided the care and expert advise to our clients. That time came right when we decided to open an additional office outside Chicago in Racine, WI. 

NOTE ABOUT WKBW GIFT CERTIFICATES: If you have any gift certificates purchased from WKBW website, THEY ARE VALID AT OUR AUTHORIZED RESELLER LOCATIONS. You may also redeem them online at our website. Contact us by sending an email to info@ferrocosmetics.com with your gift certificate numbers located on the bottom, And we will email you a unique code to use at checkout. PLEASE NOTE THEY ARE VALID FOR USE ONE PER PURCHASE PER VISIT on all regular priced items. These are not Ferro Cosmetics gift certificates so we must abide by the terms of the promotional company that issued them, and do NOT hold regular cash value of a Ferro Purchased Gift Certificate since they were purchased at a discount. They may also not be used on sale items, with other coupons, or discounts.

2 comments:

  1. Did you move out of New York State because of the high cost of doing business?

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  2. We still have operations in New York State, and NY is still our primary business location we just do not have a Corporate retail store any longer. But YES, operating retail in NY....PLUS any kind of business, isn't easy in New York State, especially women owned businesses. Unfortunately it may seem as if NY offers help, but unless you've got a phd in finding and filling our grant or other business assistance paperwork- you're on your own.

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